Refund Policy

Refunds are evaluated according to the circumstances of the order and the evidence provided.

When a refund or free replacement may apply

• The item arrived damaged or defective.
• The print or product was produced incorrectly.
• The wrong item, design, or color was sent because of a fulfillment error.
• The parcel is confirmed lost in transit.

Quality-related claims must be submitted within 30 days of delivery. Lost-parcel claims must be submitted within 30 days after the estimated delivery date. Clear photos or other evidence may be required.

When refunds are not normally provided

• The customer selected the wrong size or color.
• The customer changed their mind or no longer wants the product.
• The shipping address supplied at checkout was incorrect or incomplete.
• Tracking shows the parcel as delivered but it cannot be located, unless required otherwise by applicable law.

Approved refunds

Once a refund is approved, it will be sent through the original payment method whenever possible. The time required for the credit to appear depends on the payment provider and the customer’s bank. Original or additional shipping charges are not refundable unless the problem resulted from our fulfillment error or applicable law requires otherwise.

This policy does not limit any mandatory consumer rights that apply under the law governing your purchase.