Returns & Exchanges

Because DRAGOX products are produced on demand specifically after an order is placed, returns or exchanges are generally not accepted for a change of mind, an incorrect size selected by the customer, or an incorrect color selected by the customer.

Please review all product information and sizing carefully before completing your order.

Damaged, defective, misprinted, or incorrect items

If a product arrives damaged, defective, misprinted, or incorrect due to a fulfillment error, contact DRAGOX within 30 days of delivery.

Please include your order number, a clear description of the issue, and clear photographs showing the full item and the affected area. After the claim is reviewed, an eligible case may receive a replacement or reshipment, or a refund where appropriate.

Lost shipments

Claims for packages lost in transit should be reported within 30 days of the estimated delivery date.

Contact us before returning anything

Do not return a damaged or incorrect item before contacting DRAGOX and receiving instructions. Sending an item to the return address printed on a parcel without authorization does not guarantee that it can be identified, accepted, reshipped, or refunded.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of the customer's jurisdiction.